Terms & Conditions of Hire

(See our frequently asked questions here)

Update relating to the 2020 Covid-19 Pandemic:

We are constantly monitoring all information regarding the events that were due to take place during 2020. We will contact all passengers that have booked bus tickets for events that have been cancelled or postponed due to the current pandemic. 

For all postponed events, the previously purchased bus tickets are valid for the new date(s). If the new date is unsuitable, passengers can be provided with a coupon code for the value of the ticket. Any requested refunds will be subject to 10% administration fee and will be processed after all refunds for cancelled events and before new date of the event.

For all cancelled events, passengers have the option of a refund of the ticket amount or a coupon code to the value of the bus tickets plus 50% extra to use on future purchases with no expiry date.

We guarantee all refunds will be processed before the date that the event was due to take place. 

Due to the current, unprecedented pandemic we are working less hours, and we appreciate your patience and understanding during this unexpected and difficult time.

The Travelmaster Team

General Terms and Conditions of Carriage

Issued by: Travelmaster, Skibbereen, County Cork

Definitions

We”, “our”, “ourselves”, “us” “Travelmaster” and “the company” means Travelmaster, Skibbereen, County Cork

“You”, “your”, “yourself” and “the hirer” means any person who we have agreed to carry on our services and / or the person responsible for making reservation

“Passenger” means a person whom we have agreed to carry on a bus service, as identified by means of the issue of a Confirmation of Travel and Confirmation of Payment (See also definition of “you”, “your” and “yourself”).

“Luggage” means your personal property accompanying you in connection with your trip.

Personal Data

You recognise that personal data has been given to us for the purposes of: bus transport . For these purposes you authorise us to retain and use such data and to transmit it to our own offices and to include your name on passenger listings for presentation to providers of the above mentioned services.  Your personal data will not be used for marketing activities without your prior permission.

By using this site you agree to be legally bound by these terms and conditions which set out how you may use Travelmaster.ie, as well as our ‘Privacy Statement’.

Changes

Travelmaster reserves the right to change these terms as well as our Privacy Statement from time to time. You agree to be legally bound by these terms and conditions and the Travelmaster Privacy Statement as updated and/or amended.

Intellectual Property

You acknowledge that Travelmaster.ie and its content including but not limited to text, images and logos identifying Travelmaster, Travelmaster Ltd, travelmaster.ie or third parties and/or their products and services are subject to copyright, design rights and trademarks and/or other intellectual property rights owned by Travelmaster Ltd and/or third parties. You are not permitted to use any trademark, patent, design right, database right, copyright or any other intellectual property right of Travelmaster Ltd and/or any other third party without the prior written consent of Travelmaster or the third party.

Payment

Payment is required in full for all products/ tickets at the time of booking.

All payments on bookings made on the website are processed through Stripe and Paypal. Prices displayed on the website include payment taxes and charges.

The Company will not accept responsibility whatsoever for cash allegedly sent through the post.

 

Pricing Policy

No booking until payment

All offers are subject to availability. Prices may change before your booking is confirmed, in which case you will be informed before full payment is accepted.

Period for which your ticket is valid

Your ticket permits you to make the journeys and travel on the services stated on your ticket.

Carriage of children and young person’s

We will not be obliged to carry any child aged 16 or under unless that child is accompanied by an adult. In order to guarantee availability of seats and avoid disappointment, tickets for such child and responsible adult should be purchased at the same time. The Company is not obliged to offer a child fare however on occasion the Company may offer special fares on a promotional basis. In this instance, fare will be available for a limited period only as determined by Travelmaster

All persons over the age of 24 months require their own seat and as such will be required to pay full fare unless a promotional rate applies (as above).

Concessionary Travel Scheme:

Travelmaster service is not part of a Free Travel Scheme. This means we do not accept the Department of Social and Family Affairs Free Travel Pass.

Refunds

We offer a no-quibble refund on tickets up to 7 days before the date of the event, a 10% cancellation fee per ticket is applicable. If you wish to apply for a refund please email info@travelmaster.ie, after this, all monies paid for transport operated by ourselves are non-refundable except in one of the instances outlined below.

• Involuntary Refunds

If we cancel a bus service, fail to operate a bus service according to schedule or cease to operate a route or there are insufficient seats due to an accidental over booking and as a consequence you reasonably decide not to travel, you may claim a full refund equal to that of the fare paid to Travelmaster Limited. In order to claim this refund, you must return the ticket to the Travelmaster office within 14 days of the scheduled date of travel. This ticket must be signed and stamped by the driver of the vehicle or another Travelmaster representative (as appropriate) confirming that you did not travel along with the reason for not doing so. No compensation for consequential loss whatsoever or any other compensation will be payable by Travelmaster Ltd

• Bereavements

In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father, brother, sister, child, grandparent or grandchild) within fourteen days of intended travel, we will, upon application made as soon as reasonably practicable but in any event by the proposed date of travel and accompanied by a copy of the applicable death certificate, make a refund equal to the fare paid minus an administration fee of 10% per seat booked.

Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of events beyond the control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the ticket holder as a result.

Pick up Times

Travelmaster reserves the right to change pick up times up to 24 hours before the event if necessary to have passengers arrive on time.

Cancellation

Travelmaster reserved the right to cancel a service if there has been insufficient bookings to make the service financially sustainable. If the company cancels a service we shall notify you as early as possible but up to 24hours prior to the scheduled departure time of the service. You will be contacted via the email address that was provided to carry out the booking. A full refund will be provided should the company cancel a service in advance.

Cancellation by the Artist etc.

On the occasion that an event has been cancelled by the artist, promotor event organiser, Travelmaster will provide a refund except in one of the instances outlined below.

 

• The concert/ festival/ event being cancelled within 24 hours of the departure time of the origin of the service route, but 2 hours prior to this departure time, Travelmaster will make a refund equal to the fare paid minus an administration fee of €00 per seat booked.

• The concert/ festival/ event being cancelled within 2hours of the departure time of the origin of the service route, Travelmaster will make a refund equal to the fare paid minus a coach hire reservation and administration fee of €10.00 per seat booked.

• The concert/ festival/ event being cancelled after the bus has made its departure from the origin of the service route, Travelmaster will not be obliged to provide a refund

 

Additional Services/ Suppliers

When you book with Travelmaster Ltd, you are receiving a bus service organised by Travelmaster Ltd. These services may be operated by third parties and the terms and conditions of the third-party service provider will apply. Whilst we carefully select our third party suppliers based on a set of defined criteria with a particular focus on high quality and safety standards, we are not responsible for the correct performance or otherwise of these third party suppliers. The ticket holder travels and/ or resides under the liability of the third party supplier and not that of Travelmaster Ltd. By booking with Travelmaster Ltd

you agree to these terms.

 

Conduct

If, in our absolute discretion  you conduct yourself aboard the vehicle so as to endanger the vehicle or any person or property on board, or obstruct the company representatives and/ or driver in the performance of their duties, or fail to comply with any instructions of the company representatives and/ or driver including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which we reasonably believe may cause or does cause discomfort, inconvenience, damage or injury to other passengers or the company representatives and/ or driver, we may take such measures as we deem in our absolute discretion necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board or proximity to the vehicle.

Refusal of Carriage

We may refuse to carry you or your luggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our bus services

We may also refuse to carry you or your luggage if one or more of the following have occurred or we reasonably believe may occur:

Such action is necessary in order to comply with any applicable government laws, regulations, or orders;

The carriage of you or your luggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or representatives

Your mental or physical state or attitude, behaviour or demeanour, including your impairment from alcohol or drugs, presents a hazard, risk or distress to passengers, to representatives, or to property;

You have committed misconduct on a previous bus service organised by Travelmaster and we have reason to believe that such conduct may be repeated;

You have not paid the applicable fare;

You owe us any money in respect of a previous bus service owing to payment having been dishonoured, denied or recharged against us;

You do not appear to have valid ticket,

You cannot prove that you are the person named in the company passenger listings;

You fail to observe our instructions with respect to safety or security;

You have smoked or attempted to smoke on a current or previous bus service with us.

Any other reason in the absolute discretion of us our servants or agents

If we have refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your ticket and you will not be entitled to further carriage or refund. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry.

Luggage

Travelmaster Limited shall not be held responsible for any damage to or loss of luggage or personal items. All vehicles used by the company are subject to restrictions on carrying luggage for statutory safety reasons. The ticket holder accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the ticket holder should take all steps to notify the company in advance of such requirements. It is the ticket holder’s responsibility to minimise risk of loss when property is left unattended.

Passengers who travel with Travelmaster acknowledge the entitlement of a Travelmaster representative to check baggage or personal belongings for alcohol or unauthorised substances when boarding the vehicle or at any time whilst on the vehicle. We are not obliged to allow mineral bottles on board the vehicle with broken seals. Travelmaster can request that all baggage and personal belongings be stored in the vehicles under floor luggage compartments.

We are not liable for any damage caused by your luggage. You shall be responsible for any damage caused by your luggage to other persons or property, including our property.

Lost Luggage – Our liability for lost luggage:

If we are notified that you have left behind or lost any of your luggage on a coach, we shall take reasonable care of that luggage if it is located. If you have not collected your lost luggage within 14 days of the trip, we may dispose of your luggage in any manner we wish. We shall be entitled to open and examine any left luggage or lost luggage. If there any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items. If you find any property of any other person on any coach, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the driver once it possible to do so.

These Terms & Conditions of Carriage and their exclusions or limits of liability, applies to our servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such employees, representatives and persons shall not exceed the amount of our own liability, if any.

Notices

No bill, poster or notice is to be displayed on any vehicle without written consent of the company.

Third Party Sites/Links

Travelmaster Ltd is not responsible for the availability or content of any third party websites or material accessed through the travelmaster.ie website. Travelmaster Ltd does not exercise any control or supervision of content of these linked websites.

These terms and all disputes and matters arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of Ireland and subject to the exclusive jurisdiction of the Irish Courts.

Advertising

Travelmaster Ltd does not endorse, and shall not be held responsible for any content, advertising, products, services or information on or available from third party websites. Third party websites linked through travelmaster.ie are not covered by these terms and conditions and Travelmaster Ltd accepts no responsibility for them or for any loss or damage that may arise from your use of them.

 Correspondence

If you wish to file a claim or complaint, you should write to us stating the alleged issue in question as soon as possible. You should write and complain within seven (7) days and in the case of delay or a request for refund, within fourteen (14) days, in both cases from the date on which you travelled or used a Travelmaster Limited service.

General

If any provisions of these terms and conditions are found to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect.